Help

UK-based support. Most answers are below — otherwise contact the team and we'll come back to you.

Entries

Entry numbers, limits per customer and confirmation emails.

Payments

Card payments, receipts, failed payments and refunds.

Draws

How draws run, when they happen and where results are published.

Prizes

Delivery, cash alternatives and winner verification.

Account

Details, notification preferences and account closure.

Responsible participation

Spending controls and support resources.

Still need a hand?

Support contact details are admin-editable and will be published before launch.

Complaints process