Complaints Policy

Impact wants complaints resolved fairly and promptly.

Customers should initially contact complaints@impactcomps.com.

What to include

Please include:

• name
• account email
• competition or order reference
• an explanation of the issue
• your preferred resolution

What happens next

Impact acknowledges complaints promptly and investigates them objectively.

Where a complaint cannot immediately be resolved, Impact will explain the next stage of its complaints process.