Legal & compliance
Marketing Communications Policy
How Impact contacts customers, and how consent is obtained and withdrawn.
Last updated: 17 August 2026
Impact may communicate with customers about competitions and promotions where legally permitted. Channels may include:
- SMS
- push notifications
- social advertising
- other consented channels
Consent
Where consent is required:
- it must be freely given
- it must be specific
- it must not use pre-ticked boxes
- records of consent are retained
- withdrawal is straightforward
Transactional communications such as purchase confirmations, draw information necessary to administer an entry, and winner notifications are distinguished from marketing and are not covered by marketing consent.
Each competition records the terms version applied at the time of entry. Competition-specific conditions always sit alongside these documents on the relevant competition page.
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